Terms of Service

1. Business information

This website is operated by Ukiyo Matcha Enterprise (SSM Registration). Our registered business address is:

Eve Suite @ Ara Damansara,
No 1A, Jalan PJU 1A/41,
Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia.

2. Acceptance of terms

By accessing this website and placing an order, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or purchase our products.

3. Products and pricing

All products are described as accurately as possible. Prices are listed in Malaysian Ringgit (MYR) and include the cost of the product only — shipping charges are applied separately at checkout. We reserve the right to change prices at any time without prior notice. Colours displayed on screen may vary slightly from the actual product.

4. Orders and payment

All orders are processed through Stripe, our secure payment provider. By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the payment method. An order is confirmed only after successful payment processing.

5. Shipping and delivery

We ship within Malaysia. Delivery times and shipping rates are outlined in our Shipping Policy. We are not responsible for delays caused by courier services or events beyond our control.

6. Refund and return policy

All sales are final. Please refer to our Refund Policy for details on damaged or defective products.

7. Intellectual property

All content on this website — including text, images, logos, and design — is the property of Ukiyo Matcha Enterprise and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our written permission.

8. Limitation of liability

Ukiyo Matcha Enterprise shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.

9. Governing law

These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Changes to these terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised terms.

11. Contact us

For any questions about these Terms of Service, contact us at:
hello@ukiyomatcha.my