Privacy Policy

1. Who we are

Ukiyo Matcha is operated by Ukiyo Matcha Enterprise (“we,” “us,” or “our”). We operate the website ukiyomatcha.com and sell premium ceremonial grade matcha to customers in Malaysia. For any privacy-related questions, contact us at hello@ukiyomatcha.my.

Ukiyo Matcha Enterprise
Eve Suite @ Ara Damansara,
No 1A, Jalan PJU 1A/41,
Ara Damansara, 47301 Petaling Jaya, Selangor.

2. Information we collect

When you place an order, we collect:

• Full name
• Email address
• Shipping address
• Phone number (if provided)
• Payment information (processed securely by Stripe — we do not store card details)

When you visit our site, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent

3. How we use your information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to customer support enquiries
• To improve our website and customer experience
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Payment processing

All payments are processed securely through Stripe. Your credit card, debit card, or FPX details are handled directly by Stripe and are never stored on our servers. Stripe’s privacy policy governs the handling of your payment data.

5. Cookies and analytics

We use Vercel Analytics to understand how visitors use our site. This service collects anonymous usage data and does not use cookies for tracking. We may use essential cookies to ensure the website functions properly.

6. Data retention

We retain your order data for as long as necessary to fulfil our legal and business obligations (e.g., tax records, warranty claims). You may request deletion of your personal data at any time by contacting us at hello@ukiyomatcha.my.

7. Your rights

Under Malaysia’s Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing

To exercise any of these rights, email us at hello@ukiyomatcha.my.

8. Third-party services

We use the following third-party services that may process your data:

• Stripe — payment processing
• Vercel — website hosting and analytics
• Courier services — order delivery

9. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact us

If you have any questions about this Privacy Policy, contact us at:
hello@ukiyomatcha.my